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FAQ

Q 1. How long will my order take to arrive?
Q 2. What method of shipping is used? Is there tracking?
Q 3. Where are the orders shipped from?
Q 4. Information on shipping fees.
Q 5. Will I receive notification that my order has shipped?
Q 6. Is there a faster way to get some Hyperglides? I need them soon!
Q 7. There is something wrong with the order I've received; please help.
Q 8. I've made a mistake in the order, what should I do?
Q 9. My FK1, FK1+, FK2 is not tracking properly after installing Hyperglides :(
Q 10. Logitech G Pro & other G series mice tracking

For pre-sales queries please contact sales (at) hyperglide (dot) net
For after-sales queries please contact paypal (at) hyperglide (dot) net and include your transaction ID and the paypal email used.



Q1. How long will my order take to arrive?

Minimum delivery estimates to major city addresses are as follows,
to USA - min. 12-14 working days
to Europe - min 12-15 working days
to UK, Germany, France - min 10 working days
to Asia - min. 12 working days
to South America - min. 20 working days
to Australia & New Zealand - min. 12 working days
Addresses outside major cities will take longer.

May take up to 30 working days. Delivery will be by your national Postal service.

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Q2. What method of shipping is used? Is there a tracking number?

We ship worldwide via DHL global mail. Final delivery will be made by your national post office. Tracking info is available as much as honoured by your national post office. DHL will email you shipping & tracking details to the email tied to your paypal account.

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Q3. Where are the orders shipped from?

All orders ship from Singapore.

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Q4. How much does shipping cost?

The shopping cart will automatically display the shipping cost once you input your Country and Post Code.

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Q5. Will I receive notification that my order has shipped?

DHL will send a notification to the email address used for your paypal account.

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Q6. Is there a faster way to get some Hyperglides? I need them soon!

We always recommend gamers to purchase Hyperglides from their local retailer. Our retailers are all able to provide faster turn-arounds.
For North America please visit AMAZON.com
For Europe please visit ESPORTSTORE.com
For Japan please visit ZEECREAR.com

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Q7. There is something wrong with the order I've received; please help.

Should there be any mistake in the order you've received please contact us at paypal at hyperglide dot net using your paypal email account and have your subject include the transaction ID & problem.

Kindly whitelist our email address so that you can receive our reply.

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Q8. I've made a mistake when ordering, what should I do?

Your shipping address as chosen via paypal will be sent to us automatically. Should you want to make a change to this address or items ordered, kindly make a new order using the correct address and request a refund for the earlier transaction by emailing us atpaypal @ hyperglide dot net and quote your transaction ID and paypal account.

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Q 9. My FK1, FK1+, FK2 is not tracking properly after installing Hyperglides :(

The solution is to raise the Lift Off Distance(LOD) of the mouse to "Medium" LOD. We have tested this to work with the many gaming grade mousepads.

"Medium" LOD setting. While holding Mouse Button 4 & Mouse Button 1 together, plug mouse into USB until you hear the 2-tone sound from windows.

If you desire even higher LOD, use the following method,
"High" LOD setting. While holding Mouse Button 4 & Mouse Button 1 & Mouse Button 2 together, plug mouse into USB until you hear the 2-tone sound from windows .

"Low" LOD setting. While holding Mouse Button 4 & Mouse Button 2 together, plug mouse into USB until you hear the 2-tone sound from windows.

The reason is, some batches of FK1, FK1+, FK2 are set to "Low" LOD instead of "Medium" LOD and the "Low" setting for these mice are lower than industry average. Very light colour mousepads and some Artisan mousepads also are known to reduce tracking. Hyperglides are thicker than the stock feet by 0.2mm and thus raises the sensor away from the mousepad. The benefit of thicker feet is more durability and in the case of Hyperglides, more rounded edges and elimination of bottom scraping.

This LOD sensor issue does not affect the other Zowie mice as they have a higher default LOD.

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Q 10. Logitech G Pro & other G series mice tracking

Whenever surface tuning has been changed from the default factory setting, it can affect sensor tracking when you use a different mousepad or install new feet. So reset your surface tuning to factory default or perform a surface tuning with your new setup.

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